FAQ

Sunghue Chilli Sauces – Frequently Asked Questions

1. Where can I buy Sunghue Chilli Sauces?

You can purchase our sauces through the following channels:

Official Online Store

Visit our official website to explore our full range of products, including individual sauces and value packs. We offer free shipping across Australia on all our discounted Pack Bundles and orders over $35. 

Local Retail Stockists

Use our Store Locator to find a retailer near you. Simply enter your postcode to see the closest stockists.

If you need assistance locating a specific product or have further questions, feel free to contact us at info@sunghue.com.au or call us at +61 3 9067 7705.


2. What are the ingredients?

Ingredients: Canola Oil, Dried Chilli (10.1%), Sugar, Fish Sauce (Anchovy Extract 77%, Salt 20%, Sugar 3%), Garlic, Vinegar, Spice, Chicken Powder [(less than 0.005% -Flavour Enhancers 621,631,635, Maltodextrin (from Maize), Maize Starch, Flavours (contain egg and milk derivatives), Thickener (415), Colour(150d)]

ALLERGEN STATEMENT: CONTAINS EGG, MILK AND FISH PRODUCT.

MADE IN AUSTRALIA


3. How many heat levels do you offer?

We provide 5 heat levels to please every taste. Our focus is on delivering rich flavour rather than overwhelming heat, so our sauces are crafted to be enjoyable—not unbearably spicy.

  • Mild (Level 1) – Perfect for families

  • Extra Hot (Level 2) - An added spice kick

  • Super Hot (Level 3)) – A balance of heat and flavour

  • Devilish Hot (Level 4) – For chilli lovers

  • Super Devilish Hot (Level 5) – Extreme, but still delicious

4. Are your sauces made in Australia?

Yes! We're proudly Australian made and owned, using local ingredients where possible.

5. Are your sauces vegan or gluten-free?

Some of our sauces contain fish sauce for umami depth. We’re working on vegan-friendly options—stay tuned!

While we do not add any wheat products in any of our products, our current range is not certified gluten-free, but feel free to contact us for specific ingredient info.

6. Do your sauces contain nuts? 

No, our sauces do not contain nuts as listed ingredients. They are produced in a dedicated facility that only manufactures Sunghue Chilli Sauces, so there is no risk of cross-contamination with nut products.

7. Are Sunghue sauces Halal?

No, they are not halal-certified. All our sauces contain fish sauce and/or chicken powder which may not meet halal standards.

8. Do your sauces contain MSG?

All of our sauces contain 0.005% (trace amount) chicken powder, which includes trace amounts of MSG. We do not add MSG directly to our sauces—it's only present as a component of the chicken powder used.

9. How should I store the sauces once opened?

Our have a shelf life of 2 years from its manufacture date. Once opened, store in the pantry or fridge until the “best before” date on the jar—though they rarely last that long!

10. What are the shipping timeframes?

Free shipping Australian wide on orders over $35. Orders are processed and dispatched within 1–2 business days.

Standard shipping times vary depending on location. As an approximate guide: Victoria 1-3 business days, NSW, SA and QLD 3-5 business days, WA 5-10 business days.

11. Refund Policy

You can return your purchase within 14 days of receiving it, provided the item is unopened, unused, and in its original packaging. To initiate a return or refund, please contact us at info@sunghue.com.au.

Once approved, refunds are issued within 48 hours, minus any shipping fees.

To request a return or refund, please email us at info@sunghue.com.au.

 

For more information or any further questions, please contact us directly via:

📧 Email: info@sunghue.com.au
📞 Phone: +61 3 9067 7705 (Monday–Friday, 9 am–5 pm AEST)

We're happy to help!