Shipping policy

Shipping Costs
Shipping costs can’t be refunded for situations beyond our control, such as:

1. An incorrect delivery address entered at checkout.

2. Parcels returned to us because they weren’t collected.

Shipping fees cover handling and delivery by Australia Post and are considered completed once a parcel has been lodged with them.

To avoid issues, please make sure your delivery details are correct and that parcels are collected within the required timeframe.

Shipping Time Frames

Australia (Domestic)

Our shipping times below are estimates based on past Australia Post performance. Shipping times may take longer if weekends and/or public holidays are included during transit. Unexpected periods of calamity could also delay the shipping.

Processing & Dispatch
All orders are processed and dispatched in 1–2 business days by Australia Post.

Standard Shipping (Estimated Delivery Times):
Victoria: 1–3 business days
NSW, SA & QLD: 3–5 business days
WA: 5–8 business days

Express Shipping: 
Estimated delivery within 1–4 business days, depending on location.