Cancellation policy

At Sunghue, bold flavour and top-tier quality come standard in every jar. We take pride in every batch we make, and if something isn’t right, we’ll do our best to make it right.

Damaged, faulty, or incorrect item?

No worries — just let us know within 7 days of delivery. Email us at info@sunghue.com.au with the following details:

• Order number
• Proof of purchase
• A brief description of the issue
• A few clear photos of the packaging, shipping label and affected jars that were damaged.

Our team will review your claim and arrange a refund or replacement as quickly as possible.

Change of mind?
In line with food safety regulations, we are unable to accept returns or issue refunds for change-of-mind purchases once an order has been delivered.

Shipping Costs
Shipping costs can’t be refunded for situations beyond our control, such as:

An incorrect delivery address entered at checkout.
Parcels returned to us because they weren’t collected.

Shipping fees cover handling and delivery by Australia Post and are considered completed once a parcel has been lodged with them.

To avoid issues, please make sure your delivery details are correct and that parcels are collected within the required timeframe.

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Ultimate

I have tried many oils but for me this by far the most satisfying and mouth watering chilli oil out there , between my wife and I we have had so many jars !!!!

Thank you so much, John, for your kind words and for being a loyal customer! We are thrilled to hear that our Devilish 4 Sauce Taster Pack has been a favorite for you and your wife. We hope you continue to enjoy our mouth-watering chilli oil in all your meals. Happy spicing!
-The Sunghue Team ❤️

Amazing and flavorsome

This has to be one of the most amazing and flavorsome chilli oils, with a nice touch of spice.

Thank you for your kind review, Terri! We are thrilled to hear that you are enjoying our 2 Sauce Starter Pack. Our goal is to provide flavourful and delicious products, and we are happy to know that we have succeeded. We hope you continue to enjoy our chilli oils. Thanks for choosing us!
-The Sunghue Team ❤️

Makes eating more enjoyable -

Ordering was quick, easy and a few choices. Thank you for making life colourful

Hi Needa,
Thank you for leaving such a lovely review. We're delighted to hear that our 3 Sauce Hot Pack has made your meals more enjoyable. It's always our goal to provide quick and easy ordering options for our customers. We hope to continue adding color to your life with our products. Thank you for choosing us!

-The Sunghue Team

Sunghue mild chilli oil

I bought a jar of mild chili oil at a show and shared it with my father, we both loved it! The flavor was delicious without being overpoweringly spicy. We ended up finishing the jar in about two weeks, using it in cooking and mixing it into sauces. We enjoyed it so much that I ended up ordering the chilli three sauce pack.

Hi George. Thank you for your thoughtful review. We're so glad to hear that you and your father loved our Sunghue mild chilli oil. We take pride in creating flavorful sauces that can be used in various dishes. Thank you for sharing your positive experience with us. We hope you continue to enjoy our products and thank you for choosing our three sauce pack.

With spicy gratitude,
-The Sunghue Team

The Actual Best

I love this chilli sauce and have been giving it to all my friends. Pretty much makes a meal out of anything.

Hi Sarah,

Thank you so much for your review of our Mild Sunghue Chilli Oil! We're thrilled to hear that you love our product and have been recommending it to your friends. It's great to know that it adds a delicious kick to any meal. We appreciate your support and hope you continue to enjoy our chilli oil on everything.

Hope you stay spicy,

-The Sunghue Team ❤

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Cancellation policy

Let customers speak for us